Community Corrections Division
Investigating Stress & Workload

About this survey:

The Community Corrections Division worked with the sector’s Business Research & Diagnostics Team to design this survey. It is designed to help identify the significance and impact of workload and workplace stress on all divisional employees and what factors support employees in managing their work and healthy engagement. The information collected from this survey will be used by the Community Management Committee to inform future human resources decisions and practices which support the improved functioning of the organization.

This survey will take approximately 15 minutes to complete.

Personal Information

This survey is anonymous. No administrative decisions about individuals or offices will be made because of this survey. No individuals will be identified and no comments will be attributed to any individual in any reports resulting from this survey. The Business Research and Diagnostics Team will not collect, use or disclose any personal information using this survey. Please do not provide any third-party information (i.e. talk about others) in your responses to this survey.

All data for this survey is collected and managed in accordance with the provisions of PIA AG/SG16015 and the Tri-Council Policy Statement on Research Ethics. If you have any questions or concerns regarding data use, privacy or confidentiality issues, please contact Dr. Richard Brown at 250.217.0372, Georgina Nicoll at 250.507.7963, or Cliona Quail-Bradley at 250.818.4544.

Section 1: About You

Note that answering these questions does not compromise your anonymity. These questions are designed for us to get the information we need to focus resources in the areas where they are most required, not to identify individuals.

I currently work in the following region.
     
     
     
     
     

How long have you worked for the Community Corrections Division?
     
     
     
     
     
     
     
     

How would you broadly define your current position?
     
     
     

Section 2: About Your Overall Satisfaction with Stress and Workload

My workload is manageable.
     
     
     
     
     
     

My work related stress is manageable.
     
     
     
     
     
     

Section 3: About Your Current Workplace Culture

Some aspects of our work may impact how we experience and manage our workloads and stress. Please rate how strongly you agree or disagree with the following statements.

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don’t Know
Overall, I feel I am well rewarded (praise/recognition) for the level of effort I put out for my job.                                    
In my job, I spend time on things that offer personal satisfaction.                                    
The nature of my work allows for flexibility in my schedule.                                    
I have a say in deciding how to best support my clients.                                    
I am satisfied with the amount of involvement I have in decisions that affect my work.                                    
I am able to take sufficient breaks during my day (e.g., lunch, coffee, etc.)                                    
Healthy behaviour choices (e.g., healthy eating, active breaks, etc.) are supported in my work unit.                                    
I feel supported at work when it gets emotionally demanding.                                    
My co-workers are willing to help me solve my work-related challenges.                                    
I have someone I can confide in about my experiences at work.                                    
I can talk to the person I report to about something that has upset me about work.                                    

Section 4: About Your Workload

Thinking about your experiences with managing your workload, please rate how strongly you agree or disagree with the following statements. For the first two questions below, process is defined as the steps required to achieve tasks or the flow of tasks within your specific work location; for example: how meetings are scheduled, how work is assigned, accessing workplace tools, accessing information, filing and paperwork management, communication between staff and/or supervisors.

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don’t Know
Workplace processes reflect the day-to-day realities of my job.                                    
Workplace processes enable me to perform my job efficiently.                                    
Community Corrections policies reflect the day-to-day realities of my job.                                    
Community Corrections policies enable me to perform my job effectively                                    
I have more work to do than I feel I can do well.                                    
I am able to give my work the undivided attention it needs.                                    
I am given realistic tasks to achieve.                                    
I am able keep up with the communications (i.e., announcements, new language updates, and policy changes) coming from HQ.                                    

Based on your experiences working for Community Corrections; has your workload increased, stayed the same, or decreased in the following areas.

  Increased Stayed the same Decreased Not Applicable
Time spent in client supervision appointments.                        
Caseload count (number of clients you supervise).                        
Making client program referrals.                        
Developing and writing case management plans.                        
Investigating and completing Risk and Needs Assessments.                        
Data entry and other aspects of electronic and paper file management.                        
Testifying in court.                        
Reception duties (i.e. answering phones, greeting clients).                        
Office meetings.                        
Conducting notifications.                        
Conducting home visits.                        
Taking extra training (Not on a training plan).                        
Facilitating Core Programs.                        
Data entry and administrative tasks for Core Programs.                        
Contacting collaterals for case management purposes.                        
Consulting policy manuals.                        
Preparing breach reports                        

  Increased Stayed the same Decreased Not Applicable
Consulting with your supervisor.                        
Attending cultural or community events.                        
Professional development group meetings.                        
Professional development one on one meetings.                        
Participating in local committees (VAWIR, POM, Integration work, Community Advisory).                        
Participating in divisional committees or working groups (TAC, Admin Committee, Staffing Practices).                        
Participating in Branch committees or working groups (RES, TIP Guide Team, CoP).                        
Quality Assurance activities.                        
Activities related to hiring.                        
Management meetings and conference calls.                        
Completing annual performance reviews for the staff I supervise.                        
Activities related to recruiting.                        
Dealing with interpersonal conflict amongst staff I supervise.                        
Disciplinary investigations.                        
Participating in OHS meetings, training or activities.                        
Covering the work tasks of coworkers who are out of the office.                        
Preparing my work in anticipation of annual leave/other leave.                        
Catching up on my work after returning from annual leave/other leave.                        
Other area not covered above (if applicable, please specify this work area below).                        

If you answered "Other" to the question above, please specify the area below:


Are there any specific tasks or inefficiencies in work processes that are taking up too much of your time or are redundant?


Thinking about the past six months, roughly what percentage of your time is spent doing activities directly related to your job (i.e. those duties and functions you were specifically hired to do: PO- client meetings, case management, core programs, report writing and professional development; Admin- data entry, operational support, reception counter/ phones, filing; Managers- support/mentoring staff, operational issues, hiring, performance management and quality assurance)


Thinking about the past six months, roughly what percentage of your time is spent doing activities not directly related to your job (i.e. training that is no on a basic training plan, attending conferences, staff meetings, committee work, surveys, wellness days ,executive visits, OHS activities or any other activities which support the organization or broader government)?


Thinking about the last six months, roughly what percentage of your time is spent doing administrative work (i.e. reading email, managing your calendar, attending to office equipment and supplies, managing you physical work space etc.)?


Section 5: About Your Stress Perceptions

Thinking about your work experiences in the past two years, please rate how strongly you agree or disagree with the following statements.

  Strongly Agree Agree Neutral Disagree Strongly Disagree Don’t Know
Too much time pressure at work has caused me worry, “nerves” or stress.                                    
I experience mental fatigue at work.                                    
I am able to unwind at home without preoccupation about my job.                                    
The demand of work negatively affects my personal relationships outside of work.                                    

Please rate the degree of stress you have been experiencing from the following workload issues or situations:

  No Stress Low Stress Moderate Stress High Stress Very High Stress Not Applicable
Unpredictable client behaviour (e.g., no shows, unexpected drop-ins, showing up in crisis mode).                                    
A routine review of your work by your supervisor.                                    
A client reoffending or other critical incident.                                    
Ensuring accuracy of data entry requirements.                                    
Death of clients.                                    
Anticipation of a client reoffending or other critical incident.                                    
Overdue notifications on personal work slate or pending arrival slate.                                    
Concern about being held accountable for clients reoffending.                                    
Volume of work.                                    
Nature of the job and its responsibilities.                                    
Dealing with angry, hostile or violent clients.                                    
Dealing with clients under the influence of substances.                                    
Dealing with clients with acute mental health needs.                                    
Physical work environment.                                    
A relationship with another employee.                                    
Unclear expectations of my role.                                    
Expectations of my supervisor.                                    
Expectations of my co-workers.                                    
Making complex decisions using my professional judgement.                                    
Not meeting my own performance expectations.                                    
Personal health issues.                                    
Disciplinary investigations.                                    
Performance related conversations with my supervisor.                                    
Bullying and harassment from a co-worker.                                    

  No Stress Low Stress Moderate Stress High Stress Very High Stress Not Applicable
Bullying and harassment from a supervisor.                                    
Client supervision, appointments.                                    
Client program referrals.                                    
Developing and writing case management plans.                                    
Investigating and completing Risk and Needs Assessments.                                    
Data entry and other aspects of electronic and paper file management.                                    
Testifying in court.                                    
Office meetings.                                    
Conducting notifications.                                    
Conducting home visits.                                    
Taking extra training (Not part of a training plan).                                    
Facilitating Core Programs.                                    
Data entry and administrative tasks for Core Programs.                                    
Contacting collaterals for case management purposes.                                    
Consulting policy manuals.                                    
Preparing breach reports.                                    
Consulting with your supervisor.                                    
Attending cultural or community events.                                    
Professional development group meetings.                                    
Professional development one on one meetings.                                    
Participating in local committees (VAWIR, POM, Integration work, Community Advisory).                                    
Participating in divisional committees or working groups (TAC, Admin Committee, Staffing Practices).                                    
Participating in Branch committees or working groups (RES, TIP Guide Team, CoP).                                    
Preparing my work in anticipation of annual leave/other leave.                                    
Catching up on my work after returning from annual leave/other leave.                                    
Other workload issue or situation not covered above (if applicable, please specify this work area below).                                    

If you answered "Other" to the question above, please specify the workload issue or area below:


Do you feel comfortable acknowledging a mistake you have made at work?
     
     
     

If work ever feels overwhelming, do you feel comfortable discussing the situation with your supervisor?
     
     
     

Section 6: About Your Workplace Supports

Have you accessed any of these workplace supports? (please check all that apply)
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

If you have accessed any of the above, were they helpful to you in managing your work related stress?
     
     
     

What could your organization do differently to help you manage your work related stress?


Section 7: About Your Future Plans

What type of career opportunities interest you? Please select all that apply
     
     
     
     
     
     
     
     
     

If you answered "Other" to the question above, please specify the career opportunity below:


Have you seriously contemplated leaving Community Corrections?
     
     
     

If you answered "Yes" to the above question, how many times have you applied to positions outside of Community Corrections?
     
     
     
     
     

Approximately, how long do you plan to work for Community Corrections?
     
     
     
     
     
     

What aspects of your job bother you enough to make you consider looking elsewhere for work?


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